Frequently Asked Questions

1. Do you restock items?

    Some items are restockable. Whenever we get a restock, we will usually announce it on our Facebook fan page, so it’s good to check frequently.

    2. Can you let me know when an item has been restocked?

    Unfortunately, we are unable to do so. Sorry! We usually announce restocked items on our Facebook fan page, so it’s a good idea for you to check regularly.

    3. What are your standard terms & conditions for sales using codes?

    - For registered members only.
    - Applicable once only in a single receipt.
    - Discount codes cannot be combined.
    - Jubah Emas Global Sdn. Bhd. has the rights to amend their terms & conditions at any time. 

    4. Why is my discount code not working?

    Always remember that you must be logged in for the code to be effective!

    Registration and Online Account

    1. Do I need to register to shop?

      Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status. 

      2. How do I create an account?

      Click here to register by filling in your details and following the instructions.

      3. By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?

      No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales. 

      4. Will you pass my details to any other companies?

      No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties. 

      5. What do I do if I have forgotten my password or my password does not work?

      If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still do not receive an email, write to customerservice@dyana.com.my and we will assist you promptly. 

      6. What is your online security policy?

      We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers' personal information to other parties for any purposes.

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