1. How do I place an order?
Our customer service representatives are more than happy to help you. Email us at email@example.com or call 03 4141 8360.
3. What payment methods do you accept?
You can either pay by:
4. I couldn't proceed with payment and my order status is Pending. How do I proceed?
Kindly contact us immediately via email, call or live chat and we'll assist in canceling your order so that you can place a new one. We'd ask for your kind assistance not to bank in/transfer the amount to our bank account as we can't guarantee the item you purchased is still in stock.
5. Can I cancel my order?
Yes, you can but you will need to call us on our hotline as soon as possible so that we won’t process your order.
6. Why was my order canceled?
In most cases, orders are automatically canceled if we do not receive payments from you via MOLPay/PayPal. However, if the amount has been deducted from your bank account, kindly email us at firstname.lastname@example.org and we'll sort it out right away!
7. How do I add an item to my order after checking out?
You will need to make a separate order altogether.
8. I received my order, but one of them is missing. What do I do?
We are terribly sorry about that! Please email us your order ID and the item you did not receive to email@example.com.
9. I've received an incorrect item in my order.
We are terribly sorry about that! Please email us your order ID and the item you did not receive to firstname.lastname@example.org. You will then need to return the incorrectly received item back to us.
10. Do you restock items?
Some items are restock able. Whenever we get a restock, we will usually announce it in our newsletter, so it’s good to check frequently.
11. Can you let me know when an item has been restocked?
Unfortunately, we are unable to do so. Sorry! We usually announce restocked items in our newsletter and Instagram, so don't forget to subscribe and check frequently!